Warranty Information

Please contact the National Service Centre on 021 981 6672 for any repairs and product service assistance.

We take extraordinary measures so your Led Lenser product will give you dependable service. If it does not, we will gladly repair it or replace it with one of equal value. We provide five years of warranty for Led Lenser products and two years of warranty for rechargeable batteries from the purchased date. This warranty does not cover surface coatings, accessories, batteries, battery leakage, packing materials, abuse, neglect, altering or dis-assembling and normal wear and tear. Led Lenser is not liable for incidental or consequential damages.

Tristar Technologies is not liable for incidental or consequential damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction.

RETURNS INFORMATION

To obtain warranty service, you must return your tool to the local authorized service center DO NOT POST YOUR PRODUCT TO US. Depending on the defect, the service center will decide whether to repair your product or replace it with a product of equal or greater value.

Package the Product Securely

In the package, please write legibly and include the following information.

  • Your name
  • Phone number
  • Return address
  • A brief description of all the problems
  • DO NOT SHIP YOUR SHEATH/POUCH WITHOUT PRIOR ARRANGEMENT

You are responsible for shipping costs to the authorized service center. When you return your product, be sure to use an insured shipping method. They cannot be responsible for items that do not reach the service centers.

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1 comment to Warranty Information

  • Neville Kuhn

    I have bought a Led Lenser 4AAA P torch about 5 year back. When I insert the batteries, the light is immediately on and I can’t switch it off. The switch doesn’t work at all. I have bought it at Outdoor Warehouse in Strubensvalley Roodepoort. Can the torch be repaired? Kind Regards.

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